How is my progress saved, and how do I play on more than one device?
Your progress is saved on our servers automatically while you're online. At first it belongs to a guest account tied to your device.
To play on more than one device, open Settings and sign in with Apple or Google. Then sign in with the same account on your other device, and your progress follows you. The sign-in options available depend on your device.
I'm moving to a new phone. How do I keep my progress?
- On your old phone, open Settings and sign in with Apple or Google, if you haven't already. Make sure you're online so your latest progress is saved.
- Install Try Again! on your new phone.
- Open Settings on the new phone and sign in with the same Apple or Google account.
If you only played as a guest and no longer have the old phone, write to us with the Player ID from the old phone if you have it, and we'll see what we can do.
My progress is gone. What can I do?
- Check your connection. Progress syncs when you're online; give the game a moment after reconnecting.
- Check that you're signed in to the same account you used before (Settings shows which one).
- Reinstalled the game without signing in? The game may have created a new guest account. Sign in with the Apple or Google account you used before, if any.
Still missing? Email us with your current Player ID and, if you have it, your old one, plus roughly when you last saw your progress.
How do hearts work?
Hearts are your lives. You lose one when you fail a level. When you run out, you can wait for hearts to refill over time (the game shows a timer) or watch a short video to get one back straight away.
Video ads don't load. What can I do?
- Videos need an internet connection. Try Wi-Fi or mobile data and try again.
- Sometimes no ad is available for your region at that moment. Wait a little and try again.
- Ad blockers, some VPNs and private DNS settings can stop ads from loading.
- Make sure you have the latest version of the game.
If an ad played but you didn't get your reward, write to us with your Player ID and the approximate time.
How do I change my privacy or ad choices?
- In the game: Settings → Privacy choices lets you review or change your consent for personalised ads (shown where the law requires it, such as in the European Economic Area, the United Kingdom and Switzerland).
- iPhone and iPad: iOS Settings → Privacy & Security → Tracking.
- Android: your device's Google settings, usually Settings → Google → Ads (or Settings → Privacy → Ads), where you can reset or delete your advertising ID.
Our Privacy Policy explains what each choice does.
How do I report an offensive player name?
Email help@prllxlabs.com with the name and where you saw it (for example, which leaderboard). We'll review it and reset it if it breaks our rules.
How do I delete my account?
In the game, go to Settings (gear icon) → Delete account. If you no longer have the game installed, you can ask us by email. Both options are explained on the account deletion page.
Note that uninstalling the game doesn't delete your account.