Try Again! Random Fun Games

Delete your account and data

Effective date:

Option 1: delete it in the app

  1. Open Try Again!.
  2. Go to Settings (gear icon) → Delete account.
  3. Confirm.

Your account is deleted straight away. The app then signs this device out and starts again with a new, empty guest account.

Option 2: ask us by email

Use this if you no longer have the game installed, or can't open it.

Email a deletion request

The button opens an email to help@prllxlabs.com with the subject “Delete my Try Again! account”. Please include:

  • your Player ID, shown at the bottom of the game's Settings screen, if you still have it;
  • whether you signed in with Apple or Google, and the email address of that account. If you used Apple's “Hide My Email”, we only know the private relay address Apple created for us; you can find it in your Apple Account settings, in the Sign in with Apple section;
  • your device model, to help us find a guest account.

We may ask you to confirm that the account is yours, for example by replying from the email address linked to it. We'll email you when the deletion is done.

Played only as a guest? A guest account is tied only to a device identifier and a Player ID. Without the Player ID we may not be able to find it; tell us your device model and roughly when you played, and we'll do our best.

What we delete

  • Your account: your Player ID, the link to your device identifier and to your Apple or Google sign-in, your username and avatar.
  • Your game progress: level, coins, hearts, stars, boosters, streaks, trophies, and your animal collection and sanctuary.
  • Your entries on the leaderboards.
  • The gameplay analytics linked to your account.
  • If you used Sign in with Apple, we revoke the tokens Apple gave us, so the game no longer has access to your Apple sign-in.

What we may keep, and why

  • Anonymous aggregated statistics, for example how many players finished a level. They can no longer be linked to you.
  • Data we must keep by law, only for as long as the law requires.
  • Server logs, which are deleted automatically within 90 days.
  • Your request (the email conversation), for as long as we need it to show that we handled it.

How long it takes

Deleting in the app takes effect straight away; anything that can't be removed instantly from our systems is removed within 30 days. Email requests are completed within 30 days of confirming the request.

Deletion is permanent: we can't restore your progress or items afterwards.

Ads and Google

Data that Google AdMob collects when you watch ads is controlled by Google, not by us. You can manage it with your device and Google settings:

  • withdraw your consent for personalised ads in the game's Settings → Privacy choices (where offered);
  • on iPhone and iPad, stop tracking in iOS Settings → Privacy & Security → Tracking;
  • on Android, reset or delete your advertising ID in your device's Google settings;
  • see How Google uses information from sites or apps that use our services.

More about your data and rights is in our Privacy Policy.